Return & Refund Policy
Return & Replacement Policy
Return Policy
If you would like to return your Kraftify purchase, we’re here to help!
All missing, damaged, and incorrect items must be reported within 24 hours of receipt and must include video of unpacking Product will be reviewed by us and, if applicable we will accept your return. Please return the item(s) in the original box and packaging.
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and the amount shall reflect within the next 7-10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
EXCEPTIONS TO THE RETURN POLICY ABOVE:
- 1. Items must not be damaged or washed. Must have all original tags attached and sent back in original packaging.
- 2. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids, or gases.
- 3. Gift cards, downloadable software products, and health and personal care items.
SITUATIONS WHEN ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE)
- 1. Any item not in its original condition, or damaged, or missing parts for reasons not due to our error.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items and Freebees cannot be refunded.
IN CASE THE REFUND IS NOT ISSUED:
It could take up to 7-10 business days to reflect in your account. If that doesn’t happen, please click on the Support button in the lower left-hand corner Whatsapp icon of this page. Share your query and our customer care executive shall get back to you asap.
Cancellation Policy
All sales are final and cannot be cancelled once your order is submitted from the portal itself.
Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of the item are correct. We are not able to update quantities, add or remove items, or update the shipping address after the order is confirmed.
You can reach out to us before the shipping is confirmed to understand if and how the cancellation request can be entertained. If entertained, it may take 7-10 business days for the refund amount to reflect back in your account after the refund has been issued, however, this timeframe can vary depending on the financial institution. You may return your Kraftify purchase within 7 days of receiving your order and not after.
Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try and bypass our product limits in any other way may have all orders cancelled and/or be blocked from making future purchases.
For assistance with your order cancellation please click on the Support button in the lower left-hand corner WhatsApp icon of this page. Share the reason for cancellation and our customer care executive shall get back to you asap.
Replacement Policy
All missing, damaged, and incorrect items must be reported within 24 hours of receipt and must include video documentation in submission. These items will be reviewed by the support agent and, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support.
In case, the whole shipment is missing and you still receive the message “shipment delivered, ” kindly report it to us via what’s app withing 24 hours of receiving a delivery message. For assistance with your order please, click on the Support button in the lower left-hand corner Whatsapp icon of this page.
Please be aware of the following replacement limitations:
SLIGHT VARIATION
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning.
REFUSED OR UNDELIVERABLE PACKAGES
Packages returned because of purchaser error or refused delivery can be contacted at Kraftify to arrange alternate delivery.